JOB SUMMARY:

Serve as a helpful first point of contact in person and by phone, email, and text. Scan, file, and keep records accurate and organized. Reach out about balances and explain payment options in clear, supportive language. Handle routine office work, data entry, copying, filing while following all privacy and office policies. Perform other related duties as needed.

DUTIES AND RESPONSIBILITIES:

• Provide front-desk and phone support; answer calls, emails, texts, and in-person questions.

• Scan, file, and maintain records to ensure complete and accurate files.

• Conduct outreach on balances and payment options using clear, supportive communication.

• Take payments by card, cash, or check.

• Compile and organize billing and account information

• Protect confidential information and follow all office rules.

• Perform general clerical tasks (data entry, copying, filing, organizing supplies).

• Complete other duties as assigned.

REQUIRED QUALIFICATIONS:

• High school graduate or equivalent

• Demonstrated relevant work experience providing outstanding customer service

• Demonstrated excellent time management skills, high learning agility, creative problem solving, interpersonal, oral, and written communications, and presentation skills, with strong attention to detail and accuracy

• Demonstrated proficient computer skills, including Microsoft Office, Internet applications, and database software

PREFERRED QUALIFICATIONS:

• Experience working in an accounting office setting

• Experience in maintaining accounts receivable and or collections

• Associate's or Certificate in Accounting or Business Administration

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa, including student visas.