JOB SUMMARY:

The Office of Institutional Effectiveness (IE) at CCRI is a strategic partner in creating an environment that promotes and supports the use of data and analytics and action research to guide decision-making and institutional improvement.

The Associate Director is responsible for coordinating and executing credit and non-credit reporting requirements, managing operational research and reporting activities, and producing analyses that support institutional planning and decision-making. The Associate Director implements established research methodologies, reporting procedures, and data governance standards under the direction of the Chief Data & Research Officer and Director of Institutional Research & Analytics. The Associate Director takes a lead operational role in ensuring the integrity, accuracy, completeness, and timeliness of the college’s official data.

This position is responsible for the operational execution, coordination, compliance, production, validation, and maintenance of institutional reporting and research activities.

DUTIES AND RESPONSIBILITIES:

CCRI Mission:

• Demonstrate a commitment to the philosophy and mission of a comprehensive community college

• Work collaboratively with others in a diverse and inclusive environment

• Work collaboratively with others and provide quality customer service in a diverse and inclusive environment

Data Analysis and Reporting:

• Manage the college’s official data files by ensuring that they are complete, accurate, and timely.

• Implement and monitor established data governance procedures, institutional definitions, and reporting standards approved by the Director and Chief Data & Research Officer.

• Collaborate with the Chief Data & Research Officer, Director, IE team, and other offices to execute approved policies and procedures that ensure the integrity of the college’s data.

• Assist with the implementation and operational support of approved technologies, reporting systems, and process improvements to enhance institutional reporting efficiency and effectiveness.

• Coordinate and manage the operational execution of IPEDS and other federal and state reporting requirements, including data collection, validation, documentation, preparation, and submission.

• Respond to requests for information from publishers and external surveys in accordance with approved institutional definitions and reporting standards.

• Coordinate, review, and produce analyses and reports in response to ongoing and ad hoc requests for credit and non-credit institutional information, ensuring accuracy, consistency, and compliance with established standards.

• Coordinate research projects and data collection activities, including surveys and institutional information-gathering efforts, using methodologies and priorities approved by the Director or Chief Data & Research Officer.

• Maintain reporting calendars, source documentation, data dictionaries, validation records, and other materials necessary for consistent and auditable reporting operations.

• Refer requests involving institutional strategy, policy interpretation, forecasting, research prioritization, methodology approval, or executive recommendations to the Director or Chief Data & Research Officer.

Communicating and Presenting Data:

• Prepare and deliver operational reports, dashboards, and presentations that accurately summarize research findings and institutional data for internal and external stakeholders.

• Gather, compile, validate, and analyze research data and present data in tabular, pictorial, and graphic form using established methods and definitions.

• Support executive and institutional presentations by providing accurate and timely data analyses

• Produce and update the college Fact Book, Quick Facts, and other standard reports, subject to Director-level review and approval before official publication.

• Maintain the office website and published data products in accordance with approved content and publication schedules.

Operational Coordination and Departmental Support:

• Serve as the primary coordinator for recurring reporting operations, compliance activities, institutional data file management, and routine data quality processes.

• Work jointly with college administrators, faculty, staff, and external institutions and agencies as required to complete assigned reporting and research activities.

• Supervise, assign, review, and coordinate the daily work of Research Analysts and other assigned staff engaged in institutional reporting, data management, survey administration, and compliance functions.

• Manage work schedules, reporting calendars, project tracking, quality-control reviews, and routine workflow within priorities established by the Director or Chief Data & Research Officer.

• Engage in continuing professional development.

• Perform other related operational, reporting, analytical, or administrative duties, as assigned by the Director of Institutional Research & Analytics or the Chief Data & Research Officer.

• Provide operational continuity and day-to-day office management in the absence of the Director.

REQUIRED QUALIFICATIONS:

• Master’s Degree

• Three (3) years professional experience in a comparable research-related position

PREFERRED QUALIFICATIONS:

• Master’s degree in the social/behavioral sciences, education, economics, statistics or other quantitatively oriented discipline

• Experience in institutional research or institutional effectiveness

• Experience working with an ERP system, such as Banner

• Experience with business intelligence/data visualization tools (Oracle Business Intelligence Cloud Services, Microsoft BI, Tableau, etc.)

• Experience coordinating IPEDS or similar federal and state reporting requirements.

• Skilled at working with large datasets, including merging files and developing and maintaining queries

• Exceptional attention to detail, coupled with the ability to see the broader purpose of projects

• Knowledge of statistical principles and procedures, sampling, and survey techniques

• Knowledge of research design sufficient to execute approved studies, investigations, data collection plans, and research reports.

• Excellent organizational skills

• Ability to establish and maintain cooperative working relationships

• Ability to work independently and manage assigned research and reporting projects within established priorities and methodologies.

• Ability to work in multi-project environment and meet concurrent deadlines

• Ability to provide supervisory and analytical support to junior members of the IE team

• Proficiency with MS Office especially Excel, statistical software packages, and web survey technologies

• Bilingual in English / Spanish (fluent in speaking and writing)

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa including student visas.