JOB SUMMARY:

General Statement of Duties:

Serve as a welcoming first point of contact for students, faculty, staff, and visitors in the Tutoring and Writing Centers, providing assistance in person, by phone, and through email. Perform clerical and administrative support functions, including answering phones, maintaining records, making copies, data entry, and other routine office tasks. Assist with scheduling and staffing coordination for student and part-time employees, including maintaining work schedules and supporting onboarding processes and documentation. Help ensure the smooth daily operation of the centers while following all college policies and procedures. Perform other related duties as needed.

Supervision Received:

Works under the general supervision of the Director of Tutoring and Writing Centers from whom instructions and assignments are received; work is reviewed while in process and upon completion for accuracy, adherence to procedures, and customer service standards.

Supervision Exercised:

Student front desk employees.

DUTIES AND RESPONSIBILITIES:

• Provide front-desk support and serve as a welcoming first point of contact for students, faculty, staff, and visitors in person, by phone, and through email.

• Assist students with accessing tutoring, writing center, and academic support services; answer questions and direct students to appropriate resources.

• Manage incoming phone calls, messages, and routine inquiries, providing accurate information and timely follow-up.

• Maintain employee schedules for student tutors and part-time staff; assist with tracking schedule changes, coverage needs, and timesheet-related information.

• Support the onboarding process for new hires by preparing, collecting, organizing, and tracking required employment paperwork and documentation.

• Maintain accurate records and files, including employee, scheduling, and program-related documents.

• Perform general clerical and administrative tasks, including data entry, copying, scanning, filing, preparing materials, and organizing office supplies.

• Assist with appointment scheduling, calendar management, and other operational activities that support the daily functioning of the Tutoring and Writing Centers.

• Protect confidential employee and student information and comply with all college policies and procedures.

• Help ensure a professional, welcoming, and organized environment within the Tutoring and Writing Centers.

• Perform other related duties as assigned.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent.

• Demonstrated experience providing excellent customer service and support to diverse populations in a professional setting.

• Demonstrated ability to communicate effectively and professionally, both orally and in writing.

• Demonstrated organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a sometimes fast-paced environment.

• Demonstrated ability to maintain accurate records and handle confidential information with discretion.

• Demonstrated proficiency with Microsoft Office applications, email, scheduling systems, internet applications, and database software.

• Demonstrated ability to learn new technology systems and software applications.

PREFERRED QUALIFICATIONS:

• Experience working in an educational, student services, or office environment.

• Experience coordinating schedules, maintaining employee records, or supporting onboarding processes.

• Experience using student information systems, appointment scheduling platforms, or other administrative software.

• Associate's degree or coursework in business, office administration, education, or a related field.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa including student visas.